YY Terms and Conditions for Custom-Made Dresses
1. General
These Terms and Conditions govern all orders for custom-made dresses placed with Yvonne Yvette Designs. By placing an order, you agree to these Terms in full.
2. Orders and Measurements
All custom-made dresses are made to order based on the client’s provided measurements, chosen design, and fabric selections.
Clients are responsible for ensuring that measurements are accurate if you decide to have your measurements taken outside our company. We recommend professional measurement for best results.
Any measurement errors provided by the client are not our responsibility.
3. Design and Fabric Selection
Once the design, fabric, and other specifications are approved, changes cannot be made without additional costs and extended delivery time.
Colors may vary slightly due to fabric dye batches, lighting, or screen settings. We will make every effort to ensure a close match.
4. Payment Terms
A non-refundable deposit of 50% is required to confirm your order.
The remaining balance is due upon completion and before delivery or collection.
No dress will be released until full payment has been received.
All prices are quoted in GBP and exclude applicable taxes as stated.
5. Production Time
Standard production time is approximately 4 weeks per dress from the date of deposit and final design approval.
Rush orders may be available at an additional fee.We are not liable for delays caused by events beyond our control (e.g., shipping delays, material shortages, or force majeure).
6. Fittings and Alterations
Two fitting sessions are included in the quoted price. Additional fittings or alterations requested after final approval may incur extra charges.
Any alterations required due to weight change, measurement inaccuracy, or design modifications are the client’s responsibility.
7. Cancellations, Returns and Refunds
All deposits are non-refundable, as each order is made specifically for the client.
Orders cannot be canceled once production has begun.
Refunds are only provided in cases of proven manufacturing faults, and claims must be made within 14 days of receiving the dress.
We do not accept returns of goods that have been worn, altered, are custom made, limited edition items, large quantity orders, underwear, nightwear, swimwear, hosiery, pierced jewellery, toiletries, cosmetics, fragrances or scarve
8. Delivery and Collection
Clients will be notified once the dress is ready for collection or dispatch.
If shipped, we will provide tracking details. Shipping costs are the responsibility of the client unless otherwise stated.
We are not responsible for loss or damage during transit if the client arranges their own courier.
9. Ownership and Intellectual Property
All sketches, photos, and dress designs remain the intellectual property of Yvonne Yvette Designs
Replication, resale, or reproduction of our designs without written permission is prohibited.
10. Liability
We are not liable for damages, losses, or dissatisfaction resulting from incorrect measurements, fabric selection, or improper care after delivery.
Our total liability shall not exceed the total amount paid for the order.
11. Care Instructions
Custom dresses are delicate garments. Please follow the care instructions provided upon delivery.
We are not responsible for damage caused by improper cleaning or handling.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of The United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of its courts.
By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Import Duty
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. YY Designs cannot be held liable for delays in customs clearance.
SHIPMENT OF ITEMS ON ‘PRE-ORDER’
Items on pre-order require a 2-4 week processing time prior to dispatch.
If your order contains a mixture of pre-ordered items and ‘ready to ship’ items, then your order will be shipped when the pre-ordered item(s) become available.
Where your order contains a mixture of pre-order and in stock items & you’d like the in-stock item to ship immediately, please place two separate orders – one for the ‘pre-ordered’ item(s) and another for the ‘ready to ship’ items.
Time Frames
With regards to time frames, we would highly recommend that you allow yourself more than enough time for custom ordering your dresses. We would advise to have the dresses at least 4 weeks before the event just in case anything needs to be altered.